Support 2017-12-04T06:57:44+00:00

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Our customer support team is on hand to serve you. Please get in touch. We’d love to hear from you.

Sign Up to be A Driver

Payment

InstaRyde uses WePay for our payment gateway. When drivers sign up with InstaRyde, they receive an email to register with WePay. All payments are directly deposited into your bank account via WePay. You can choose daily, weekly or monthly payments.

InstaRyde takes $0.99 per ride* from our drivers. Our fees are significantly less than many of the other competing platforms.

*Driver payout is dependent on payment processing fees and trip distance, and may vary by city.

Rider

Our rider fees are typically cheaper than other platforms such as Uber. We also don’t use surge pricing. You pay the same fare at any time of day.
1. Download the InstaRyde app and create an account.
2. Enter your pick-up location, choose your vehicle type and request a ride.
3. Track your ride. Track your vehicle in real-time as it comes to pick you up.
You can certainly bring luggage. We ask that you do not bring pets (except service animals).

General Support

For customer support: info@instaryde.com
For driver support: drivers@instaryde.com

One of our wonderful humans will respond to your query within 24 hours.

Driver

Our aim is to get you on the road in as little as 72 hours once all documents have been received and checks have been completed.
Yes! We understand that many drivers want to earn money from multiple sources at the same time. We encourage you to drive for both InstaRyde and Uber, for example, so that you can maximize your earning potential.

The City of Toronto’s annual licensing fee comprises $15.00/driver plus $0.30/trip. The PTC (i.e., InstaRyde) is responsible for paying this fee to the City.

Yes. You must possess a valid Ontario class G driver’s licence for one full calendar year and be 25 years of age or older to drive for InstaRyde.

Each driver must possess valid personal auto insurance and inform their insurance company about driving with a PTC. InstaRyde provides insurance coverage for all drivers from the time they log on as a driver until the time they log off. Find out more about our insurance coverage here.

You will require a 4-door vehicle in excellent condition that can carry a maximum of 7 people, excluding the driver. Vehicles must be 7 model years old or newer.

All trips must be booked through the InstaRyde app.

You must meet the following minimum requirements to drive with InstaRyde:
• 25+ years old
• Legally allowed to work in Canada
• Ontario class G driver’s licence, valid for at least one full calendar year
• Private vehicle (driver must be primary or secondary on vehicle registration)
• Valid and up-to-date personal insurance
• Vehicles must be 7 model years old or newer (as per PTC regulations)
• Must have completed at least 25 rides with another ridesharing company

Yes. If you do not have a vehicle, we recommend you contact us to refer you to some of our great partner dealerships. We’ll connect you with a reliable and safe vehicle and get you on the road with InstaRyde.

No! It is free to sign up to drive for InstaRyde.

After approval, InstaRyde drivers are automatically covered by Northbridge Insurance. Drivers should ensure that their personal auto policy agreement permits them to use their vehicles for ride sharing. It is the driver’s responsibility to inform their auto insurance agents about their ride-sharing activities. Find out more about our insurance coverage here.

In case of an accident, InstaRyde drivers should call the Northbridge Insurance claims line at 1-855-621-6262. Experienced, knowledgeable and efficient claims experts are available to help you 24 hours a days, 7 days a week.

Regular emissions testing and oil changes must be completed and proof of such provided. You will also require snow tires between December 1 and April 30.

Yes, we offer Ryde, RydeXL, Platinum and Platinum XL.

Ryde vehicles seat 4 passengers. These vehicles are typically regular sedans like the Toyota Prius or the Honda Accord.

RydeXL vehicles seat up to 7 passengers. These include SUVs and minivans. Ryders pay a premium for RydeXL, and a further premium for Platinum and PlatinumXL.

Platinum and PlatinumXL is InstaRyde’s luxury service.

Platinum includes vehicles that seat 4 passengers. Platinum vehicles include makes like BMW, Mercedes, Audi, etc. and will generally feature a leather interior. These include luxury sedans used for commercial driving.

PlatinumXL vehicles are the larger, up-to-7-passenger versions of the above and include luxury SUVs.

InstaRyde’s Eligible Platinum & PlatinumXL vehicles include:

Acura – CSX, ILX, MDX, RDX, RL, TL, TLX, TSX, ZDX, RLX

Audi – All models

Bentley – All models

BMW – 3-series, 5-series, 7-series, M3, M5, X1, X3, X4, X5, X6

Cadillac – All models

Chevrolet – Suburban, Tahoe

Chrysler – 300

Ford – Expedition, Explorer

GMC – Yukon, Yukon XL

Honda – Pilot

Hummer – All Models

Hyundai – Equus, Genesis

Infiniti – EX, FX, G Sedan, I, JX, M, Q45, Q50, Q60, Q70, QX4, QX50, QX56, QX60, QX70, QX80

Jaguar – All models

Kia – K900

Land Rover – All models

Lexus – All models

Lincoln – Aviator, Blackwood, Continental ,LS, MKC, MKS, MKT, MKX ,MKZ, Mark, Navigator ,Town Car, Zephyr

Maserati – All models

Maybach – All models

Mazda – CX-9

Mercedes-Benz – All models

Mitsubishi – ASX, Airtrek, Endeavor, Galant, Grunder, Lancer, Montero, Nativa, Outlander, Pajero, RVR

Nissan – Maxima, Pathfinder, Qashqai, Rogue

Porsche – All models

Saab – 9-4X, 9-7X, Sport, Vector

Tesla – All models

Toyota – 4Runner, Avalon, Highlander, Sequoia

Volkswagen – CC, Touareg

Volvo – 850, C30, C70, S40, S60, S70, S80, V40, V50, V60, V70, XC60, XC70, XC90

You can refer an unlimited amount of drivers. You will receive $100 for every approved InstaRyde driver who completes 50 trips in 30 days.

Drivers are free to use either Google Maps or Waze for navigation during InstaRyde trips.

No. Drivers will need to have Google Maps and/or Waze also downloaded on their devices in order for navigation functions to work during InstaRyde trips.

After we launch, our aim is to get you on the road in as little as 72 hours once all documents have been received and checks have been completed.

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