NO QUESTIONS
ARE OFF LIMITS
Our customer support team is on hand to serve you. Please get in touch. We’d love to hear from you.
Payment
InstaRyde uses WePay for our payment gateway. When drivers sign up with InstaRyde, they receive an email to register with WePay. All payments are directly deposited into your bank account via WePay. You can choose daily, weekly or monthly payments.
InstaRyde takes $0.99 per ride* from our drivers. Our fees are significantly less than many of the other competing platforms.
*Driver payout is dependent on payment processing fees and trip distance, and may vary by city.
Rider
General Support
For customer support: info@instaryde.com
For driver support: drivers@instaryde.com
One of our wonderful humans will respond to your query within 24 hours.
Driver
The City of Toronto’s annual licensing fee comprises $15.00/driver plus $0.30/trip. The PTC (i.e., InstaRyde) is responsible for paying this fee to the City.
Yes. You must possess a valid Ontario class G driver’s licence for one full calendar year and be 25 years of age or older to drive for InstaRyde.
Each driver must possess valid personal auto insurance and inform their insurance company about driving with a PTC. InstaRyde provides insurance coverage for all drivers from the time they log on as a driver until the time they log off. Find out more about our insurance coverage here.
All trips must be booked through the InstaRyde app.
Yes. If you do not have a vehicle, we recommend you contact us to refer you to some of our great partner dealerships. We’ll connect you with a reliable and safe vehicle and get you on the road with InstaRyde.
No! It is free to sign up to drive for InstaRyde.
After approval, InstaRyde drivers are automatically covered by Northbridge Insurance. Drivers should ensure that their personal auto policy agreement permits them to use their vehicles for ride sharing. It is the driver’s responsibility to inform their auto insurance agents about their ride-sharing activities. Find out more about our insurance coverage here.
Regular emissions testing and oil changes must be completed and proof of such provided. You will also require snow tires between December 1 and April 30.
Yes, we offer Ryde, RydeXL, Platinum and Platinum XL.
Ryde vehicles seat 4 passengers. These vehicles are typically regular sedans like the Toyota Prius or the Honda Accord.
RydeXL vehicles seat up to 7 passengers. These include SUVs and minivans. Ryders pay a premium for RydeXL, and a further premium for Platinum and PlatinumXL.
Platinum and PlatinumXL is InstaRyde’s luxury service.
Platinum includes vehicles that seat 4 passengers. Platinum vehicles include makes like BMW, Mercedes, Audi, etc. and will generally feature a leather interior. These include luxury sedans used for commercial driving.
PlatinumXL vehicles are the larger, up-to-7-passenger versions of the above and include luxury SUVs.
Acura – CSX, ILX, MDX, RDX, RL, TL, TLX, TSX, ZDX, RLX
Audi – All models
Bentley – All models
BMW – 3-series, 5-series, 7-series, M3, M5, X1, X3, X4, X5, X6
Cadillac – All models
Chevrolet – Suburban, Tahoe
Chrysler – 300
Ford – Expedition, Explorer
GMC – Yukon, Yukon XL
Honda – Pilot
Hummer – All Models
Hyundai – Equus, Genesis
Infiniti – EX, FX, G Sedan, I, JX, M, Q45, Q50, Q60, Q70, QX4, QX50, QX56, QX60, QX70, QX80
Jaguar – All models
Kia – K900
Land Rover – All models
Lexus – All models
Lincoln – Aviator, Blackwood, Continental ,LS, MKC, MKS, MKT, MKX ,MKZ, Mark, Navigator ,Town Car, Zephyr
Maserati – All models
Maybach – All models
Mazda – CX-9
Mercedes-Benz – All models
Mitsubishi – ASX, Airtrek, Endeavor, Galant, Grunder, Lancer, Montero, Nativa, Outlander, Pajero, RVR
Nissan – Maxima, Pathfinder, Qashqai, Rogue
Porsche – All models
Saab – 9-4X, 9-7X, Sport, Vector
Tesla – All models
Toyota – 4Runner, Avalon, Highlander, Sequoia
Volkswagen – CC, Touareg
Volvo – 850, C30, C70, S40, S60, S70, S80, V40, V50, V60, V70, XC60, XC70, XC90
Drivers are free to use either Google Maps or Waze for navigation during InstaRyde trips.
After we launch, our aim is to get you on the road in as little as 72 hours once all documents have been received and checks have been completed.